Annual Care
Occasional assistance across the year
An annual allowance of support hours paid upfront.
Services / Odoo Support & Training
Help when you need it. Confidence in everyday work.
After implementation, people need a clear way to raise questions, resolve issues and adapt as the business changes. We provide agreed support arrangements and practical training to help your team use Odoo with greater confidence.
Everyday support
Support can cover user guidance, troubleshooting, minor configuration adjustments and agreed operational checks. We record time, explain the work carried out and advise you before your included hours are exhausted.
For systems we have not implemented, we first establish the setup, access and support boundaries. A separate review may be needed before ongoing coverage begins.
Choose an arrangement that fits your needs
Your support agreement states the included hours, response target, business hours, covered system and named contacts. It also defines hour expiry or rollover and cancellation terms. Monthly review time counts towards the Priority allowance.
A response target covers acknowledgement and initial assessment. Resolution depends on the issue and any external dependencies. Additional chargeable work requires your approval.
Training built around actual tasks
Dedicated training helps new users get started and existing users strengthen their understanding. Sessions can focus on a role, workflow or agreed set of recurring difficulties.
We use practical tasks and relevant exceptions to explain what to do, what to check and when to escalate. The training scope can include guided practice and supporting reference material.
Dedicated training programmes are scoped and quoted separately from routine support guidance.
Clear boundaries for ongoing work
New modules, major changes, integrations, custom development and migration require separate scope. Vendor responsibilities and third-party charges are identified separately. Delivery defects covered by our engagement are corrected without consuming paid support hours.
How the engagement is priced
We recommend a support arrangement based on the system and the level of assistance you expect to need. The proposal states the fee, allowance and terms before coverage begins. Dedicated training is quoted against the agreed participants, topics and format.
Give your team a clear route to help.
Tell us about your Odoo setup, who uses it and the assistance your team needs.